Account & data deletion
Delete your account and data
You can ask us to delete your Frostique account and the personal data tied to it at any time. Send the request below and we will confirm by email or phone, then complete it within 30 days.
Who can ask
Anyone with a Frostique account: customers who ordered through the Frostique app or a bakery's storefront, and bakery owners or staff who use the Frostique dashboard.
How to request deletion
- Fill in the form below with the phone number or email you use to sign in to Frostique.
- Your email app opens with the request ready to send. Send it to [email protected].
- We verify it is you (we may reply with a short check), then delete your account and data.
What we delete
- Your profile: name, phone number and email.
- Saved delivery addresses, saved cakes and design references.
- Sign-in data, devices and notification settings.
- For bakery owners: the bakery account, its catalogue, staff logins and uploaded images.
What we may keep
Orders, invoices and payment records are kept for the period tax and payment law requires (generally up to 8 years), with your personal details removed or reduced to what the law needs. Backups are overwritten within 35 days. We do not use kept records for anything else.
Send your request
Prefer to write yourself? Email [email protected] from the address on your account.